{"id":240768,"date":"2022-07-20T17:11:00","date_gmt":"2022-07-20T21:11:00","guid":{"rendered":"https:\/\/www.datamyne.com\/?page_id=240768"},"modified":"2022-08-25T17:21:52","modified_gmt":"2022-08-25T21:21:52","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.datamyne.com\/contact-us\/customer-support\/","title":{"rendered":"Customer Support Information"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#134169&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_stops=&#8221;#134169 25%|#011a2d 100%&#8221; background_color_gradient_start=&#8221;#134169&#8243; background_color_gradient_start_position=&#8221;25%&#8221; background_color_gradient_end=&#8221;#011a2d&#8221; background_image=&#8221;https:\/\/www.datamyne.com\/wp-content\/blogs.dir\/1\/files\/2022\/07\/contact_448395453.png&#8221; 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header_2_text_align_last_edited=&#8221;on|tablet&#8221; header_2_font_size_tablet=&#8221;44px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; border_color_bottom=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Contact Us Today<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|800|||||||&#8221; header_font_size=&#8221;80px&#8221; header_letter_spacing=&#8221;-2px&#8221; header_2_font=&#8221;Roboto Condensed|800|||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_text_color=&#8221;#134169&#8243; header_2_font_size=&#8221;44px&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;55px|||||&#8221; header_font_size_tablet=&#8221;70px&#8221; header_font_size_phone=&#8221;50px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Customer Support Information<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;11px|auto||auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|300|||||||&#8221; text_font_size=&#8221;22px&#8221; header_font_size=&#8221;35px&#8221; header_2_font=&#8221;||||||||&#8221; header_2_text_align=&#8221;center&#8221; header_2_font_size=&#8221;42px&#8221; header_2_letter_spacing=&#8221;-1px&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||1px|||&#8221; custom_padding=&#8221;14px|||||&#8221; header_2_text_align_tablet=&#8221;center&#8221; header_2_text_align_phone=&#8221;center&#8221; header_2_text_align_last_edited=&#8221;on|tablet&#8221; 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sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>Contact Our Data Specialists Today<\/strong><\/h2>\n<p>Have a question? Reach out to our data specialists who are dedicated to helping you get the most out of your Datamyne subscription.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>What We Can Help You With<\/strong><\/h2>\n<ul>\n<li>Personalized online training. <a href=\"\/contact-us\/customer-support\/request-training\/\">Click Here to Schedule<\/a>.<\/li>\n<li>Assistance in developing searches<\/li>\n<li>Scheduling email report alerts<\/li>\n<li>Answering questions about our trade data<\/li>\n<\/ul>\n<p>Meet our <a href=\"\/about-us\/meet-our-team\/data-specialists\/\"><strong><u>Data Specialist Team<\/u><\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>Phone support hours:<br \/>\nMonday-Friday, 8am to 6pm (EST)<\/p>\n<p>Chat support hours:<br \/>\nMonday-Friday, 8am to 6pm (EST)<\/p>\n<p>&nbsp;<\/p>\n<p>Main Phone: <a href=\"tel:833-262-2315\">833-262-2315<\/a><\/p>\n<p>Fax: <a href=\"tel:305-262-8009\">305-262-8009<\/a><\/p>\n<p>Email: <a href=\"mailto:servicedesk@descartes.com\">servicedesk@descartes.com<\/a> or <a href=\"mailto:info@datamyne.com\">info@datamyne.com<\/a><\/p>\n<p>&nbsp;[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; animation_style=&#8221;slide&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_module=&#8221;240125&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_5,1_5,1_5,1_5,1_5&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.datamyne.com\/wp-content\/blogs.dir\/1\/files\/2020\/12\/customer-care.png&#8221; alt=&#8221;customer care&#8221; title_text=&#8221;customer-care&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;120px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.datamyne.com\/wp-content\/blogs.dir\/1\/files\/2020\/12\/countries-covered.png&#8221; alt=&#8221;150+ countries covered&#8221; title_text=&#8221;countries-covered&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;120px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.datamyne.com\/wp-content\/blogs.dir\/1\/files\/2020\/12\/daily-updates.png&#8221; alt=&#8221;daily updates&#8221; title_text=&#8221;daily-updates&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;120px&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.datamyne.com\/wp-content\/blogs.dir\/1\/files\/2015\/02\/dnb-duns-registered.jpg&#8221; alt=&#8221;dnb duns registered&#8221; title_text=&#8221;dnb-duns-registered&#8221; align=&#8221;center&#8221; disabled_on=&#8221;on|on|on&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;29px||||false|false&#8221; disabled=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Us TodayCustomer Support InformationUnlimited Support to all of our customers.Contact Our Data Specialists Today Have a question? 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